Call center industry flourishing in nevada _ las vegas review-journal

Call center industry flourishing in Nevada video_7268443_0.mov Call centers make a comeback in Nevada (Nicole Raz/Las Vegas Review-Journal) Call center industry flourishing in Nevada Buy Photo Melissa DeVarona, front, takes calls at NV Energy in Las Vegas on Wednesday, Oct. Noodles & company 26, 2016. Noodles and company waldorf Loren Townsley/Las Vegas Review-Journal Follow @lorentownsley Call center industry flourishing in Nevada NV Energy in Las Vegas on Wednesday, Oct. Noodles and company chicago 26, 2016. Noodles asian Loren Townsley/Las Vegas Review-Journal Follow @lorentownsley Call center industry flourishing in Nevada Gina Alcantara takes calls at NV Energy in Las Vegas on Wednesday, Oct. Noodles prices 26, 2016. And noodles Loren Townsley/Las Vegas Review-Journal Follow @lorentownsley Call center industry flourishing in Nevada Elizabeth Amaya takes calls at NV Energy in Las Vegas on Wednesday, Oct. Noodles andco 26, 2016. Noodles and company olathe Loren Townsley/Las Vegas Review-Journal Follow @lorentownsley Call center industry flourishing in Nevada NV Energy call center employees work in the center on Wednesday, Oct. Continental noodles woodbridge hours 26, 2016, in Las Vegas. United noodles hours Loren Townsley/Las Vegas Review-Journal Follow @lorentownsley Call center industry flourishing in Nevada Elizabeth Amaya takes calls at NV Energy in Las Vegas on Wednesday, Oct. Noodles and company yonkers 26, 2016. Noodles and company bel air Loren Townsley/Las Vegas Review-Journal Follow @lorentownsley Call center industry flourishing in Nevada CXWorks student Stephanie Pauli in class at the Historic Westside School on Wednesday, Oct. Noodles and company houston 26, 2016. Noodles chicago Richard Brian/Las Vegas Review-Journal Follow @vegasphotograph Call center industry flourishing in Nevada Brianna Stevenson, instructor of CXWorks, speaks to her students during a class at the Historic Westside School on Wednesday, Oct. Noodles and company las vegas 26, 2016. Noodles and company florida Richard Brian/Las Vegas Review-Journal Follow @vegasphotograph Call center industry flourishing in Nevada CXWorks student Brandon Miller takes notes during class at the Historic Westside School on Wednesday, Oct. Noodles and company menu 26, 2016. Noodles delivery Richard Brian/Las Vegas Review-Journal Follow @vegasphotograph Call center industry flourishing in Nevada Brianna Stevenson, instructor of CXWorks, breaks down the meaning of self-confidence to students during her class at the Historic Westside School on Wednesday, Oct. Noodles & company normal il 26, 2016. Noodles and company racine Richard Brian/Las Vegas Review-Journal Follow @vegasphotograph Call center industry flourishing in Nevada Brianna Stevenson, instructor of CXWorks, speaks to her students during a class at the Historic Westside School on Wednesday, Oct. Noodles and company sioux falls 26, 2016. Menu for noodles Richard Brian/Las Vegas Review-Journal Follow @vegasphotograph Call center industry flourishing in Nevada Brianna Stevenson, instructor of CXWorks, speaks to her students during a class at the Historic Westside School on Wednesday, Oct. Noodles and company germantown 26, 2016. Dc noodles menu Richard Brian/Las Vegas Review-Journal Follow @vegasphotograph

Most industry settlers came in the form of high-end call centers that require specialized training, boosting today’s average call center hourly wage to $14.86 statewide, according to the Nevada Department of Employment, Training and Rehabilitation R&A Quarterly Census of Employment and Wages.

“The (contact center) companies who we talk to now, we’ll tell them if you are not paying $15 an hour, good luck finding a workforce (in Northern Nevada),” said Mike Kazemierski, CEO of the Economic Development Authority of Western Nevada.

Call center agents help companies take care of customer service needs over the phone, via instant messaging or other forms of communication. Noodles and company kansas city Today, the industry refers to call centers as “contact centers,” reflecting the changing nature of traditional call center communication.

Three years preceding the economic crash in 2008, there were an estimated 59 such centers in Nevada, according to data compiled by the state demographer’s office.


What is noodles and company In 2011, there were 126. Noodles and company eldersburg Today, there are at least 164 of them in the state, largely serving the financial, medical and insurance industries.

“The reason why Southern Nevada’s so attractive is there’s a lot of population that’s multilingual, because we’re somewhat of a melting pot,” said Taber Thill, senior vice president of Las Vegas-based Colliers International, a real estate services company.

“And we’re a 24/7 workforce. Noodles and company edina Typically, if you’re running a graveyard shift, you don’t have to pay more for somebody to work those hours, it’s just kind of normal because of all the casinos.”

He added that it also helps that people in Nevada, for the most part, don’t have a dialect, which translates to easy-to-understand phone interactions.

Being in the Pacific time zone is also a plus in working with international customers as well as customers on the East Coast. Noodles and company shorewood And operating costs are competitive.

“It’s one of the cheaper markets in comparison to most of the other California markets, and markets in Washington, and Oregon in terms of real-estate space and labor,” Thill said.

Contact centers paying under $15 an hour in Northern Nevada have “all dried up,” Kazemierski said, leaving only call centers paying in the $15 to $20 hourly range. Noodles and company menu calories But in Southern Nevada, there are still several third-party call centers paying in the $10 to $12 hourly range.

Back-end technology company Sutherland Global Services Inc. Yellow noodles took over the old Citibank Nevada call center at The Lakes in 2015 and is slated to employ 2,000 people by the end of this year, with average hourly contact center wages around $14.

Michelle Follette, vice president of customer service at NV Energy, said an hourly wage at the company’s contact center is around $18, and employees start with more than two weeks of paid vacation time.

Follette declined to go into specifics because the company is represented by two separate unions, one that represents workers in their Reno contact center and one that represents workers in their Las Vegas contact center.

Brett Bayduss, executive vice president of the New York-based Site Selection Group, said contact centers who moved offshore are coming back to the United States because of customer demand and rising offshore costs, which has contributed to an increase of contact center activity nationwide.

“We tend to have good state laws and regulations that are favorable to financial institutions,” Kazemierski said. Noodles and company 27th st “We don’t charge taxes on transactions in ways that other states do, we don’t have cooperate tax, and we don’t have some of these other things that other states have overlaid on the financial institutions.”

The call center industry is growing so much in Nevada that a nonprofit just launched a free program in Las Vegas to train employees to fill contact center jobs.

“We developed this program at this juncture with Barclays because Barclays has a large call center here and it’s an opportunity to train a workforce, in particular young folks who are out of school and out of work or underemployed and in need of good opportunities,” said Patrick Callihan, executive director of Tech Impact, which launched the training program called CXWorks in September.

“These are entry-level jobs that have career ladders,” Callihan said. Noodles and company hours of operation “It may start out as an entry-level position in a call center, but the next thing you know there’s an opportunity in security, fraud, loans, or some other area of operations that provides them an opportunity for higher wages and more career growth over time.”

The program is only working with Barclays so far, with an average contact center hourly wage of $14, but Callihan plans to expand the program to work with other companies and serve other industries.

Contact Nicole Raz at nraz@reviewjournal.com or 702-380-4512. Noodles denver Follow @JournalistNikki on Twitter. Noodles order Station Casinos to unveil… Noodles a Rates of unbanked,…